If you're uploading a MP4 or MOV video, it'll need to have a minimum resolution of 360 pixels and a maximum resolution of 1080 pixels. Your background image will work best with an aspect ratio of 16:9 and minimum resolution of 1280 by 720 pixels. You'll also want to use a high quality camera and make sure you’re in a setting with uniform lighting and color.

It's best to have a solid color backdrop, preferably green, and to not wear clothing that's the same color as the background.

In addition to different operating system requirements for using a virtual background without a green screen, Zoom also has certain tips to help you get the optimal virtual background. Here's what you should check to pinpoint what’s going wrong.

If your Zoom virtual background is not working during your video calls and you are wondering why you can't get Zoom backgrounds, there might be a few different culprits to blame. Zoom’s virtual background feature has become a mainstay on the platform, thanks to its ability to swap out your IRL backdrop for a photo or video of your choosing.

Download zoom virtual backgrounds